Alice Gomez-Palacio, has been working as a WECA Food Program Area Coordinator for almost 15 years. Alice brings a unique commitment to supporting family child care providers. Apart from her weekly job responsibilities, Alice goes that extra mile to personally meet with Spanish-speaking providers to train them on the Food Program’s online claiming system.
“I felt there was a need for the one-on-one training,” Alice says. “I am a visual learner, and noticed that some providers were embarrassed to ask for help. The majority of the providers I serve are Hispanic, and due to the language barrier, there is a need for visual assistance for the on-line program,” she adds
We applaud Alice for her solid work and dedication to the providers she serves. She eliminates the fear providers feel about learning new technology. “Providers have told me that they’re scared to go on-line because they will make mistakes,” Alice shared. “But as soon as they have done the training, they are amazed how simple it was. They tell me ‘Gosh Alice, I should have done this a long time ago!’”
Alice also provides continuous assistance whenever needed. “I assure them that I will be there to assist them with any questions. Providers are pleased when they know they are saving money by claiming online,” she adds.
All of us at the Food Program are pleased to have Alice leading the way to excellent service.